These terms of sale (“Terms”) apply to all travel and travel services provided by Travel the Philippines (hereinafter “the Organizer”), regardless of the customer’s place of residence, unless otherwise expressly agreed in writing.
1. Organizer and scope
Travel the Philippines is a tour operator operated from Norway and provides travel services primarily in the Philippines.
The Organizer markets and sells its services internationally, including to customers residing in Europe. Sales are made on a cross-border basis.
Travel The Philippines is Registered in Norway under origin number 915349439 in the Brønnøysund Register.
2. Conclusion of the agreement
The agreement is considered binding when the Organizer has sent written confirmation of the customer’s order. When booking, the customer confirms that he has the authority to enter into an agreement on behalf of all participants.
Any deviations from the Terms are only binding if they are confirmed in writing by the Organizer.
3. Legal framework of the agreement
The agreement is governed by these Terms and any mandatory consumer rights that apply in the customer’s country of residence.
Where the trip is covered by EU Directive 2015/2302 on package travel, or equivalent national implementation, such rules will apply to the extent that they are invariable, even if the Organizer is established outside the EEA.
4. Payment
Unless otherwise agreed, the following payment terms apply:
• A deposit of 50% is due 60 days before departure or at the time of booking.
• The balance is due no later than 30 days before departure, without exception.
• Flight tickets outside the package/Philippines are paid with the booking
Non-payment is considered a material breach and gives the Organizer the right to terminate the agreement. Amounts already paid will be retained to the extent that this covers the Organizer’s incurred and unavoidable costs.
5. Prices and price changes
All prices are stated in EUR (Euro) and apply per person, unless otherwise stated. The price only includes those benefits that are expressly stated in the travel program.
The organizer reserves the right to adjust prices as a result of:
• changes in transport and fuel costs
• changes in public taxes and fees
• exchange rate changes
Price changes will only be implemented in accordance with the mandatory applicable regulations for the customer.
6. Changes by the customer
Changes after the conclusion of the agreement require the Organizer’s written consent. Changes may result in fees and/or price adjustments based on actual costs from the Organizer’s suppliers.
Name changes are only permitted where this is practically possible.
7. Cancellation by the customer
Cancellation must be made in writing. The following cancellation terms apply, unless otherwise agreed:
• More than 60 days before departure: Full refund
• Less than 60 days before departure: 50% of the paid amount refunded
• Less than 30 days before departure: No refund
• No-show: No refund
• Air tickets outside the package/Philippines: No refund
The cancellation fees reflect the Organizer’s expected losses and irreversible costs.
8. Changes and cancellation by the Organizer
The Organizer reserves the right to make minor changes to the itinerary, accommodation, means of transport or program where this is necessary for operational, safety or practical reasons.
In the event of significant changes or cancellations, the customer will be notified without undue delay and offered:
• alternative travel, or
• refund of the amount paid for the affected service
The organizer is not responsible for changes or cancellations due to circumstances beyond the organizer’s control (force majeure), including – but not limited to – natural disasters, extreme weather, political conditions, epidemics, pandemics, strikes or government measures.
9. Customer’s responsibility
The customer is responsible for:
• holding a valid passport, visa and necessary travel documents
• fulfilling health, vaccination and entry requirements
• following local laws, customs and safety instructions
Non-fulfilment does not entitle to a refund.
10. Limitation of liability
The organizer’s liability is limited to direct losses and to the extent this follows from mandatory legislation.
The organizer is not responsible for indirect losses, including loss of holiday experience, unless this follows from mandatory law.
Where the Organizer acts as an intermediary for third-party suppliers, the Organizer’s liability is limited to the intermediary role.
11. Complaints
Defective services must be reported to the Organizer or local representative without undue delay to give the Organizer the opportunity to rectify the situation.
A written complaint must be submitted no later than 3 weeks after the end of the trip.
12. Personal data
Personal data is processed in accordance with applicable data protection legislation, including GDPR where this applies to European customers.
13. Applicable law and venue
The agreement is subject to Norwegian law, unless mandatory consumer rules in the customer’s country of residence apply.
Any disputes shall be resolved amicably. If this is unsuccessful, the dispute shall be decided by the courts in Norway, unless otherwise provided for by mandatory legislation.